New lessons from Retro and User Interviews
Last week, we did retro for our team. Retro is a team activity where you retrospect about issues you face as a team. Glad, mad and sad, these are the buckets you put you thoughts into. Everyone poured in their thoughts and we began addressing our own problems.
Lesson learned — your team may appear fine, on the team level, but on the individual level, each member may have different thoughts. Getting those thoughts out are never easy — you need a safe space for people to comfortably talk about what they feel, especially when it concerns the people they work with every day or week. I appreciate our team members’ openness and maturity in this process. What about the team solution? Working on it.
As usual, user interviews are challenging, even after you have done several. What made our interviews different this time is our focus has changed. We went with career coaching. Our questions became narrower. But surprisingly, customers still have different needs and thoughts about their career challenges. Different inputs mean further analyzing for us — reiterating. Worth it? Absolutely!
